Updated: September 2025
As part of our quality and customer satisfaction performance policy, we make it a point of honor to ensure rapid, careful and transparent processing of your orders.
PROCESSING AND SHIPPING TIMES
All orders with in-stock equipment are prepared and shipped within 24 hours, excluding weekends and holidays, following receipt of payment. During peak periods, delivery times may be slightly longer.
In the event of a stock shortage or a specific quantity, the manufacturing time will be specified to you by email. Delivery will only be made in full, unless otherwise agreed in writing.
In the event of a request for custom production, the deadline will be offered to you at the same time as the service offer following your request via the contact form.
Delivery areas and taxes
Our products are available worldwide.
Depending on the destination, when the package is handed over to the carrier, it is accompanied by the customs information in force and necessary for its delivery.
Depending on the application, taxes relating to the legislation of your country remain your responsibility.
As a reminder, products are invoiced with or without tax under the following conditions:
- France: All taxes included (TTC)
- EEE: Excluding tax if intra-community VAT number indicated on the order form and corresponding to the entity indicated for delivery.
- World Wide: Excluding tax with import customs charges, Incoterm DAP
Please do not hesitate to contact us if you need a custom solution.
Shipping method
Your packages are shipped via the carrier "Chronopost", which delivers worldwide directly to the address specified when you order. The delivery address is the buyer's responsibility. In the event of an incorrect address, it is the buyer's responsibility to contact the carrier, via parcel tracking, to correct the error and pay any additional costs. No refund or compensation can be requested from Extrem Motorsport.
We reserve the right to use another carrier, under similar conditions, to facilitate the delivery of your package if necessary.
Order tracking
A confirmation email containing a tracking number will be sent to you as soon as your order is shipped by the transport management service. You can track your package in real time via the carrier's website.
Delivery costs
Shipping costs are automatically calculated when you order, based on the quantity of products/weight, the volume of the package and its destination, for quality service.
If you have a specific need or would like to collect a package directly from our company, please contact us.
Return policy
We hope you are completely satisfied with your order and we will do everything we can to ensure this. However, if it is necessary to make a return, here are the terms and conditions:
Withdrawal period
In accordance with current European legislation, if payment is not made by a professional company, you have a period of 14 calendar days from the date of receipt of your order to exercise your right of withdrawal, without necessarily having to justify the reason.
Outside the European Economic Area (EEA), there is no right to a withdrawal period.
In the case of a company, regardless of the country, the withdrawal period is not applicable, unless expressly agreed in writing with Extrem Motorsport.
Return conditions
The product(s) must be returned new, unused, in their original packaging, accompanied by the purchase invoice and the documents necessary for tax exemption (if return costs are charged to Extrem Motorsport, they will be deducted from the refund amount).
Items returned incomplete, damaged or used will not be refunded or exchanged.
Return costs
Return costs are the responsibility of the customer, including any legal taxes.
We recommend using a quality mode of transport with parcel tracking.
Refund terms
Once the package has been received and checked to ensure it complies with Extrem Motorsport's conditions (see chapter on return conditions), we will confirm the implementation of the refund within 10 working days by email to your attention. If return costs have been incurred (tax for example), they will be deducted from the refunded amount, at the exact value.
Return address
Package returns should be made to the following address:
Extreme Motorsport
3 avenue Gustave Eiffel
66600 Rivesaltes
France
For the attention of the returns department - (0)4 68 55 51 55
